Support

Quote

Contact us to receive a free quote, ask a question or product support. DRH Performance has offices located in Metro Vancouver, British Columbia and Edmonton, Alberta.

Parts

We are proud to offer a network of Canada Wide Services and Parts Centres. The result is we can offer you the best possible response time in getting your marketing gear back in operation. We have parts for all of our current model tent frames (3 years and newer) and can usually find parts for competitive frames and hardware. We also have parts available for most of our other products. Please contact us with the details and we will go to work for you.

Warranty Policy

DRH Performance Warranty Statement

DRH Performance warrants to the original retail purchaser who provides a proof of purchase — each part of the product materials – to be free from defects in material or workmanship for a period of 3 months to 5 years (depending on the product) after the date of original purchase.

This warranty is void if the:

  1. Product is used under other than normal use and maintenance conditions,
  2. Product is modified or altered,
  3. Product is subject to abuse, or neglect,
  4. Damages are caused by wind, rain, or other forces of nature, nor to accidental or deliberate damage of the product,
  5. Use of the product does not conform with the product instructions, or
  6. Product is repaired by someone other than those authorized by DRH Performance Inc.

The sole obligation of DRH Performance Inc under this warranty, or under any other legal obligation with respect to the product, is the repair or replacement by DRH Performance Inc of such defective or missing parts as are causing the malfunction with new parts, after its own review and examination.

Under no circumstances will the retail customer or any user or other person be entitled to any direct, special, indirect, consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be entitled to any sum greater than the purchase price paid for the item of product that is malfunctioning.

Before returning any part or product to DRH Performance Inc, please phone or write to obtain specific return shipping instructions and obtain a Return Materials Authorization Number (RMA #). The RMA # is to be marked clearly on the return packaging. DRH Performance Inc is not responsible for any returns without an RMA number. All shipping costs must be prepaid, and DRH Performance Inc will not be responsible for products damaged in transit. A proof of purchase (invoice) must be accompany the returned product. There are no other warranties that extend beyond the face of this warranty. All other warranties express or implied, including the warranties or merchantability, fitness for a particular purpose, and fitness for use, are excluded.

Artwork Guidelines

Adobe Illustrator files are the preferred format for graphics.

Scans should be CMYK and saved as an .eps.

Resolution of the scan should be 300dpi at 25% of final output size. (For CorelDRAW* see accepted file format notes.)

NOTE: If you include your text in your Photoshop file, your resolution will need to be higher than this in order to assure that the text looks as clean as possible. Flatten or rasterize text whenever possible.

Size of Output

All files need to be setup at 25% (1:4 scale) of actual size (for example, a 16” x 32” sign should be laid out in a 4” x 8” document).

Files with bleeds need to have a minimum bleed size of 3/4”.

Photoshop files need to be 300dpi at 25% of actual size. Any art scans placed within a layout application, such as In-Design or Quark, should be placed in the document as an .eps at 70-100% scale.

Fonts

All Adobe Illustrator and CorelDraw files must have the fonts converted to outlines or paths.

All fonts used in an In-Design or Quark document must be provided, both screen and printer fonts.

Proofing

We require a .pdf of the final artwork to ensure that the final digital output matches your original file. If you need the output color to be extremely accurate, we require you to supply us with specific PMS colors.

Photos

(.jpg, .bmp, . gif ) These are formats usually formatted for web design. These can only be accepted if the resolution is at least 150-300dpi and in CMYK color. NOTE: If you are taking an image from a website it WILL NOT WORK. Photos from websites are formatted from the originals to be as small as possible so web pages can load quickly. These files are too small for print.

Digital Cameras

If you are taking pictures from a digital camera to send to us for output, your camera settings must be at “High” or “Best” resolution.

Digital photos under 5MP usually do not work for large format output. If you have a small digital file, DO NOT open the photo in a photo editing program and change the resolution (dpi) to make the photo larger. There is no way to ADD resolution to a photo that has already been taken, all that happens is you take a bad photo and make it larger in size. Please retake the photo or find an alternative. If your digital camera does not take photos at a print acceptable resolution, then you must use a traditional film camera and either scan the photo or send us the developed glossy print to scan.

We DO NOT print from or accept layouts for print in the following formats, except for importing text into an actual design program: MS Publisher, MS Word, MS PowerPoint, MS Excel.

Accepted Formats

Illustrator CS (.ai, .eps, .pdf )

  • Convert ALL fonts to outlines
  • Outline ALL strokes

Photoshop CS (.psd, .tif, .eps)

  • Save as CMYK InDesign CS (.indd)
  • Include ALL fonts and placed images Acrobat (.pdf )
  • Embed ALL fonts and images upon export
  • Set image export to 300dpi

CorelDraw* (.cdr, .eps, .ai, .ps)

  • We DO NOT take native .cdr files!
  • Files must be exported/saved in an industry standard format (.eps, .ai, or .ps) before sending
  • Convert ALL fonts to outlines
  • Outline ALL Strokes QuarkXpress (.qxd)
  • Include ALL fonts and placed images

Uploading Artwork

Please contact us for details.

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